A lot of people have been asking me, “How are you able to process,clean, and restore contents as rapid and efficient as you do?”
Togive you just an idea of the scope of what we do, and the processes wefollow, I have attached a picture of our 5000 square foot warehouse andone of our cleaning stations. Below is Dorthy Pearlmutter fastidiouslyworking away at her work station. Notice the different sections ofcontents, each representing different stages of the cleaning process.
Togive you an idea of our work flow system for Pack Outs, ContentsCleaning, Ozoning and/or Fogging, and Storage, our clients’ contentswill travel through the following stages:
1. Initial Content Identification – Pack Out
Inthis stage we identify “areas of concern”, valuables and other itemsthat must be taken with you, and items you will need in the nearfuture. We inventory everything and pack in boxes. Anything that wedetermine unsalvageable we keep on site and make a special list to showto your adjuster.
We take an additional inventory as items are moved from the van to our warehouse.
3. Stage Items (Includes all specialty items)
Itis in this stage that we test any items that we have determined thereis a question about salvageability. We will also seperate artwork andany other specialty items that need to be directly handled by me.Important communication between the insurance adjuster, job supervisor,and the client happens at this stage.
Wewill use various forms of cleaning depending on the particular item,the amount of soot and smoke smell and the type of fire from which thedamage was derived. We will use Ozone, Thermal Fogging, Dry-Solventbased Deodorants, Disinfectants, and/or Sanitizers among othertechniques. We may clean an item once, twice even three times, alwaysstarting from the most conservative means and ending with the mostaggressive as needed.
After cleaninganother inventory is taken, the most times the items are moved to oneof our ozone cleaning chambers. It is in this chamber where anyresidual odors are removed.
Afterozone treatment, items are inspected to see if any additional processesare necessary. If items are cleared, another inventory is taken andthen items are stored either on site in special crates or sent off toour 24-hour surveillance storage facilities.
7. Storage and Delivery of Goods
Storagemay be as little as 1 month to over 12 months depending on the natureof damage to your home or business. When it is time for your contentsto be delivered, we take an inventory then load them into the van. Oncewe arrive we take another inventory as we unload boxes, etc. out of thevan and into your home or business.
As you can guess, thereporting process is diligent, but very important! Since we are locatedin Thousand Oaks we can easily and efficiently service Los Angeles andVentura Counties.